Shipping & Returns Policies

 REGISTRATION AND PURCHASE OF PRODUCTS THROUGH THE SITE BY YOU IS DEEMED ACCEPTANCE OF THE TERMS OF THE POLICY HEREINBELOW AND CONSTITUTES A BINDING, LEGAL AGREEMENT BETWEEN YOU AND THE COMPANY. IN THE EVENT THE POLICY IS NOT ACCEPTABLE TO YOU IN PART OR IT’S ENTIRETY, WE WILL NOT BE OBLIGED TO PROVIDE ANY SERVICES OR SELL ANY PRODUCTS TO YOU, WITHOUT ANY LIABILITY ON OUR PART, AND YOU WILL HAVE NO CLAIM AGAINST THE COMPANY. FURTHER, WE WILL NOT BE LIABLE TO YOU IF YOU ARE UNABLE TO ACCESS THE SITE OR BROWSE THROUGH ANY PART OF IT ON ACCOUNT OF NON-ACCEPTANCE OF THE POLICY

This website “www.feetscience.in” (“Site” or “Website”) is owned and operated by Bachi Shoes Limited (A subsidiary of TATA International Limited) a limited company with its corporate office at #148, SIDCO Estate, SIPCOT, Ranipet, TamilNadu - 632403  (“Company”, “Bachi Shoes” "We", "Us", "Our" and terms of similar meaning) for the marketing, sale and distribution of its range of footwear branded “Feetscience” (“Products”) to men, women and children across the territory of India.

 Selection of the Products, and completion of sales and purchase of the Products through the Site is provided to the user and/or customer (“You”, “Your”, “User” as applicablesubject to the terms and conditions of the shipping and return policy as set out herein and as may be amended from time to time in the manner as set forth herein below ("S&R Policy"). Please be advised to read the S&R Policy carefully before purchasing the Products.

 The S&R Policy forms part and parcel of our Terms & Conditions (“T&C”) and is deemed to be incorporated therein in its entirety by reference thereto. In the event of any inconsistency between the S&R Policy and the T&C, the S&R Policy will supersede solely in respect of the content contained herein and not in respect of any other clause, term or provision contained in the T&C.

 ORDERING

 FeetScience offers easy and hassle-free ordering process. You can either shop online at Site, place orders on our toll free number 1800 3000 6105 or drop off your order requests at the dropbox placed at specific locations. To place bulk orders for institutional goods, please contact us at 1800 3000 6105 or drop us a mail at info@feetscience.in . Our timings are 9:00 am to 5:30 p.m, monday to saturday.   to  All orders are then subject to acceptance by the Company and subject to availability of stock at the time of placement of the order.

Payment Options: We provide safe and secure payment options and the following payment options are available to You to purchase our Products:

  • Cash On Delivery (available in select pin codes)
  • Credit Card
  • Debit Card
  • Net banking

 All payments made against the Products on the Website by You shall be compulsorily in Indian Rupees and the Site will not facilitate any transaction with respect to any other form of currency with respect to the purchases made on Site. If Your payment is debited from Your account after a payment failure, it will be credited back within 7-10 business days, only after We receive a confirmation from the bank.

 You agree and acknowledge that the Company uses third-party payment processors (“Payment Processors”) for any payments made on the Site. The processing of all payments will be subject to the terms, conditions and privacy policies of the Payment Processors in addition to this S&R Policy and T&C.

 You understand, accept and agree that the payment facility provided by Us is neither a banking nor financial service but We are merely a facilitator providing an electronic, automated online electronic payment, receiving payment through Cash On Delivery, for the transactions on the Site using the existing authorized banking infrastructure and debit card/ credit card payment gateway networks.

 Once Your order is successfully placed and accepted by Us, You will receive a confirmation over email and text message from Feetscience. This mail will contain all the details related to Your order. 

 Please note that there may be certain orders that We are unable to process for reasons including but not limited to availability of stock, inaccuracies or errors in Product or pricing information, unidentifiable or invalid address etc. We reserve the right, at Our sole discretion, to refuse or cancel any order for any reason. We will contact You if all or any portion of Your order is cancelled. If Your order is cancelled after your net banking/ credit card/debit card has been charged, the said amount will be reversed back in Your account.

In event the Company is unable to process Your order for any reason whatsoever, the Company is not liable to You, except to the limited extent of refund of any amount received from You towards the order.

You will not be able to cancel orders that have already been processed and shipped. You can request for cancellation within 24 hours of placing the order, by writing to us at info@feetscience.in or calling us at 1800 3000 6105 (Mon-Sat, 9.30am - 5pm). Cancellation of orders that have been already been shipped, is subject to the Our Returns section below.

You can check your order status on FeetScience.in/MyOrder

SHIPPING AND DELIVERY

We are committed to deliver You the best of Our service and therefore endeavour to provide free shipping to most cities in India. Click here to check if Your city is eligible for free shipping!

Cash on Delivery (COD) option is available for orders for most delivery addresses. Click here to see if COD is available for your pincode. Rs. 50/- will be charged as convenience charges for COD deliveries. An additional Rs. 100/- will be charged as special fee for delivery to pin codes not available on our website.

You can modify the shipping address of Your order before We have shipped the Product, by contacting our customer support team at 1800 3000 6105. Our timings are 9:00 am to 5:30 p.m, monday to saturday. 

The approximate shipping time is 7 - 10 working days from the day of confirmation of order for online orders and orders made via the customer service number and 15 - 20 working days for orders made through dropbox placed at specific locations. Shipping and delivery time is subject to factors beyond our control including but not limited to unexpected travel delays from our courier partners and transporters due to weather conditions, strikes, public holidays, festivals, political and/or religious unrest etc.  If You face any delay in receiving your shipments, please call us at Our customer service number at 1800 3000 6105  or email us at info@feetscience.in.  Our timings are 9:00 am to 5:30 p.m, monday to saturday. 

We offer a faster delivery option to ensure guaranteed and faster delivery of Your order: However, additional charges of Rs. 100/- will be applicable if You choose an express delivery option (i.e) delivery within 12 days from the date of confirmation of orders.

Please note that the delivery time to You are subject to factors beyond our control including unexpected travel delays from our courier partners and transporters due to weather conditions, government instability, strikes etc. We will not be liable for any loss or expenses sustained by You arising from any delay in the delivery of the Products howsoever caused.

EXCHANGE AND RETURNS

We endeavour to provide You a great shopping and customer experience every time You shop with us. If at all You are not 100% satisfied with Your purchase, You can exchange Your Products in the order in case the Product is damaged/defective or there is a size mis-match of the Product.

To exchange any Product sold through the Site, You are required to comply with the below mentioned conditions:

Please notify FeetScience of receipt of a damaged/ defective Product, size mis-match within 3 days of delivery of the Product to You. If you are unable to do so no later than 7 days within the date of delivery of the Product to You, you will not be eligible for a replacement of the Product and FeetScience shall not be held liable for the failure to replace the Products. To exchange damaged, defective or wrongly delivered items, contact Our customer service team through any of the channels below:

  •  Filling up the exchange/return request form here
  •  Call our Customer Service number 1800 3000 6105 between 9:00am to 5:30 pm, monday to saturday. 

 Upon a request for exchange being placed, FeetScience will arrange for pick-up of the damaged/defective Product through its own logistics partner within 7 days from the date of placing a request for replacement/exchange. We do not charge any shipping fees for returns and replacements.

 In the event of a size mis-match of the delivered Products, You will have to make a fresh payment with respect to the price (which includes shipping and transportation charges) of the Product at the time of filling in the exchange request. You will then have to return the original Product and will be eligible for refund of the original amounts paid for the Product.

 All Products returned are subject to inspection and checks by FeetScience in order to determine the legitimacy of the complaint/return. Please note that the exchange policy is only applicable to Products returned in original packaging that are unused, unworn, unwashed and undamaged with all original tags, labels, barcodes, user manual, warranty card, seal and stickers intact along with invoice. Please ensure that all the returned Products are packed securely and safely to prevent any loss or damage during transit. Products damaged in transit do not qualify for a refund or replacement.

 For all returns, the refund amount will be the purchase price paid LESS the value of the Coupon applied, if any. In case we are unable to replace the damaged/defective Product, we will refund your amount, subject to verifications by our quality team. In case of unavailability of stocks, You will be eligible for complete refund on return of the Product.

 Exchanges will arrive in 2 weeks from receipt of returned goods, subject to completion of the above stated processes and availability of stock. Goods will be collected for return from the same address of initial delivery from select cities in India.

 Manufacturing Defects: FeetScience offers a manufacturing defect guarantee of 3 months from the date of purchase. Manufacturing defects are limited to:i. Sole Cracking and ii. Upper and sole bonding failure. In case of manufacturing defects, place a request for replacement of the Product in compliance with the aforementioned process. FeetScience reserves the right to verify the authenticity and nature of Your request before offering a replacement.

 Mode of Refund: Refunds shall be processed on receipt of the Product in its original nature/condition, subject to aforementioned terms and conditions. Refunds will be processed once the Product is received at our warehouse and subject to confirmation from Our quality personnel.

 The refund will be processed in the following manner

  • If the payment was by Credit Card /Debit Card or Net-Banking, We will refund the respective card account or the Net-banking account
  • For payments made through cash on delivery mode, the refund will be done via NEFT
  • Typically refunds are processed in less than 10 working day
  • Please note that we shall not be responsible for any delays in credit to the cardholder's credit card/debit card account as the same is managed  by the cardholder's issuing bank. Incase of any delay, You will have to raise the issue with Your credit card/ debit card Issuing bank with the reference number of Feetscience refund process.Our failure to enforce any provision of the S&R Policy shall not be deemed a waiver of such provision nor of the right to enforce such provision. Our   rights under the S&R Policy shall survive any discontinuance of the access or use of the Site.

 GENERAL

 No joint venture, partnership, employment, or agency relationship exists between You and the Company as a result of the S&R Policy or use of the Site. You shall not be permitted to enter into any contract (whether oral or in writing) which may impose any direct or indirect obligation or liability on the Company in respect of any third party including You.

 If any provision of the S&R Policy is held to be invalid or unenforceable, such provision shall be struck and the remaining provisions shall be enforced to the fullest extent under law.

 GOVERNING LAW:The S&R Policy shall be governed and construed under the laws of India and the courts of Chennai shall have exclusive jurisdiction.